SHIPPING POLICY

 

Shipping Times 

Delivery to France, Germany, Italy, United States, United Kingdom, Canada, Australia, and Spain, takes approximately 5-12 business days. Delivery to the rest of the world can take up to 5-30 business days.

Tracking Numbers

All items are dispatched with tracking numbers. Tracking numbers will be provided to you by email within a few days of dispatch and you can track the shipping status of your order on our website HERE.

Order Processing Time

All orders are processed in the order they are received. This typically takes around 1-3 business days.

Most orders leave our manufacturers' premises within 3 business days of the order being placed (excluding Saturdays, Sundays, and public holidays). Dispatch is often quicker but is not guaranteed.

Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information. If you haven't received tracking information within 5 business days of placing your order, please check your spam folder. If you still haven't received it, email us at support@checelly.com and we'll look into it.

Countries Exclude From Shipping 

To comply with the laws on international agreements, please be aware that we do not ship to [ Austria, France, French Southern Territories, Guadeloupe, Barbados, Mongolia, Russia, Venezuela, Cuba, Iran, North Korea, Syria, Crimea, Ukraine, Jamaica and Martinique ].  If you attempt to place an order from these locations, you will be unable to complete the purchase process.

Customs and Taxes

Customs, import taxes, tariffs, and item seizures are the sole responsibility of customers. We will always dispatch your order so you don't need to pay tax, but we cannot guarantee there will be no tax due in the destination country.

Unclaimed Orders

Checelly is not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of incorrect or insufficiently provided addresses. We kindly ask that you take a moment to check the website of the courier handling your delivery. This ensures that you'll be informed should they leave any crucial notes or details for retrieving your package. Please also review your address and contact information carefully on your order confirmation email. If you find any errors, contact us immediately at support@checelly.com. 

Order Tracking

All orders can be tracked on our website Here

COVID-19 

Due to the spread of COVID-19, we're taking extra precautions to make sure you receive your products safely. It may take a little bit longer than usual, but nothing to worry about, we'll keep you informed every step of the way.