Wondering when you'll get your hands on your new bling? Well, if you're local, expect it within 5-12 business days. For our international friends, it could take 5-30 days. You'll get all the nitty-gritty shipping details in your confirmation email.

You can monitoring the order in real time from our website by the Traking Page.

Yes, we ship all over the world. Please check our Shipping Information page for more details. We run discounts and promotions all year, so stay tuned for exclusive deals.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

You can find your shipping policy by clicking here

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

All options are outlined on the product page, so look out for customization options there.

Please Follow the link "Create Now" in your Order Confirmation Email to get started.

Zero monthly costs: Becoming an ambassador does not require monthly payments or subscriptions. You can spread your love for Checelly without any financial commitment and enjoy our benefits chosen just for you!

Got a special discount code through a collaboration and wondering if it's for real? The quickest way to find out is to try applying the code at checkout. If it works, you're good to go! If you still have doubts, you can always message us on our official Instagram page @checelly_official for verification. Happy shopping!

To request any adjustments to your order or make changes to the shipping address, please contact us via email at exchange@checelly.com within a 24-hour period. For more info, our shipping policy is available for reference here.

If your shipment status hasn't automatically updated within the next 7 days, please contact support@checelly.com for assistance.

Concern about a missed delivery? There's no need to stress. Simply go to your local courier's website, enter your tracking details and locate the courier's note to read the latest delivery details that the courier has provided you to collect your package. It's that easy!

For more info visit our Shipping Policy here.

If you’d like to share your experience or suggest how we can improve, send us a message on Instagram with the code "SR-FEEDBACK".

Thank you for helping us grow and making our community even more special.

We’re excited to have you with us!

For a faster and smoother experience, we recommend checking out our Jewelry Care page. You’ll find lots of helpful tips there, and it’ll make it easier for us to answer your questions quickly.

For pertinent inquiries by email, we invite you to contact our support team, available Monday to Friday from 9:00 AM to 6:00 PM.

We assure a response within 24 - 48 hours.

Please provide specific details to enable us to assist you efficiently!

Click here to Contact Us. 

We've got your back every step of the way!

We are here for you! For any questions or concerns, send us a direct message on our Instagram page @checelly_official, typing the code "SR-PRIORITY" to start the chat with the customer service.

Our staff will respond within 3 minutes.