Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at support@checelly.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Email: support@checelly.com
Return Center : 39 Ludgate Hill, #1-276, London, EC4M 7JN, United Kingdom
Phone number: +44 808 273 4943
Return rules summary :
- Returns accepted for 30 days
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$9.00 flat rate return shipping
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4% restocking fee
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No final sale items
Items sent back to us without first requesting a return will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
FINAL SALE — No Returns on Discounted Items
Items purchased at a discounted or promotional price — including pieces bought with a sale or discount code, in any limited-time promotion, or as part of a clearance or outlet offer — are sold on a final sale basis. Because these pieces are already offered at a reduced price, they cannot be returned, refunded, or exchanged, except where required by law.
This applies to every discounted item, regardless of the discount amount. Please review your order carefully before completing your purchase. If you have any questions about sizing, materials, or fit, we are happy to help before you order at support@checelly.com.
Nothing in this policy limits the mandatory consumer-protection rights you hold under the law of your country of residence that cannot be excluded by agreement. Where a mandatory consumer law gives you a higher or additional remedy (for example, for goods that are not of acceptable quality), that remedy continues to apply as described in the "Consumer Guarantees - Customers in Australia and New Zealand" section of this policy.
CONSUMER GUARANTEES — CUSTOMERS IN AUSTRALIA AND NEW ZEALAND —
If you are a customer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If your product has a major failure, you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage. If the product fails to be of acceptable quality and that failure is not a major failure, you are entitled to have it repaired or replaced. Nothing in this policy excludes or limits those guarantees.
If you are a customer in New Zealand, you are entitled to the guarantees under the New Zealand Consumer Guarantees Act 1993. Where a product fails to comply with those guarantees, you may be entitled to a repair, replacement or refund. Nothing in this policy excludes or limits those rights.
Where a return arises because the goods do not comply with an applicable statutory consumer guarantee (for example, the goods are faulty or not of acceptable quality), any statutory obligation to bear reasonable return costs applies and is not excluded by the fees described elsewhere in this policy. The return processes described in this policy continue to apply to the extent they are consistent with your statutory rights.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@checelly.com.
Cancellation:
You may cancel your order for a refund prior to processing. Note that there is a $9 cancellation fee. For the best success in cancellation or change in your order, please contact us within 12 hours of placing your order. However, we cannot guarantee successful cancellation or order editing once the order is placed.
We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.
Are you eligible? E-mail us at support@checelly.com to begin the return process.
Once your return is received and processed you will receive an e-mail from support@checelly.com with your store credit.
Fraudulent Orders | Orders Made Mistakenly
If you believe your order was fraudulent or Not placed by you, You should reach out to us first to get the order canceled. If the product has not been shipped out yet, the order will be canceled immediately and a Full Refund will be processed Immediately.
If the order has been shipped and successfully delivered, and You claim that the order was fraudulent, You must contact us to return the items for a Full Refund. If You decide to keep items, then You acknowledge that the order was indeed genuine and NOT fraudulent. In this case, any previous fraudulent complaints will be discarded.
Once an order is DELIVERED, it is completely UNACCEPTABLE to file a chargeback complaint with your Bank Institution without contacting us first for a Full Refund.
An order can only be cancelled within 4 days after the order is placed. This is to ensure that the product does not ship out and the customer gets a full refund.
Once an order ships out, the customer will have to wait for the item to be delivered and then return the item back to us for a full refund.
RETURNS ARE VERY EASY ! and we guide you along the return process. WE ALSO COVER THE COST OF RETURN so you have nothing to worry about.
Shipping:
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $9 cancellation fee if and only if the package is returned to the sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double-check your address!).
We always recommend shipping to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package that is not being received in time to retrieve at such address. We recommend contacting the postal service and letting them know to return the package to the sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a $9 cancellation fee.
Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however, we recommend contacting your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at support@checelly.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve an outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible. If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $9 fee.